Not every enquiry is a job.
An enquiry is not an opportunity until someone has checked that it is the work you do, in a place you cover, for a person who intends to proceed. Done well, qualification protects the scarcest thing a local business has, which is the hours available to quote.
Routed with context
Unqualified enquiries cost more than they look
The visible cost is the site visit. The hidden cost is the enquiry you answered late because an unsuitable one came first. How people decide who to contact.
- 01Visits booked for work outside your service area
- 02Quotes produced for people who were only price-checking
- 03Good enquiries answered late because poor ones came first
- 04No record of why an enquiry was accepted or declined
Lead Qualification, done properly
The process
- 01
Define the work you want
Trade, job size, service area and anything you will not take on. Your criteria, not a generic template.
- 02
Check every enquiry
Each one is assessed against those criteria before it reaches your diary.
- 03
Capture the context
What the job is, where it is and when they want it, so a quote can be prepared without a second conversation.
- 04
Route or decline
Qualified enquiries go to whoever should handle them. The rest get a courteous reply rather than silence.
- 05
Review the criteria
What qualifies changes as your capacity and the work you want change. The rules are revisited, not set once.
Fair questions, straight answers
How is this different from lead generation?
Is this the same as buying qualified leads from you?
Will I lose work if enquiries are filtered?
Works best alongside
Lead Generation
Full-funnel lead systems: traffic to landing page to qualified appointment.
Explore Lead GenerationFollow upAppointment Setting & Follow-Up
Reply first, book the visit and make sure no enquiry is lost to silence.
Explore Appointment Setting & Follow-UpGrowCRM & Marketing Automation
One place every enquiry lives, with the routine follow-up running on its own.
Explore CRM & Marketing AutomationReady to talk it through?
Tell us about your business and what you want Lead Qualification to achieve. You will get an honest view of what is worth doing first, including when the answer is a different service.
